Initially considering various POS systems, the Beatson Café ultimately chose Maitre’D due to a staff member’s prior positive experience with the system and its robust support. The choice was quickly validated, as the Maitre’D system provided both POS and payment integration, allowing for streamlined, efficient operations. The charity especially valued the Maitre’D 24/7 support, which played an essential role in maintaining smooth daily operations.
“The support team is fantastic—no question is too silly. They make the process easy, which is critical for a busy café.”
– Kathleen McLaren
Key Features and Benefits
Financial Reporting and VAT Compliance
With the café’s growing revenue, detailed VAT reporting became essential. Maitre’D’s in-depth reporting helped Beatson Café easily track sales, analyse product performance, and meet auditor requirements. This simplified the process of managing VAT and ensuring compliance without overwhelming the team.
Integrated Payments
Previously, Beatson Café used a separate payment terminal with another acquirer, requiring manual input and increasing the risk of errors. Maitre’D’s integrated payment terminal automatically synced with the till, eliminating manual steps and streamlining the payment process, which was particularly beneficial during peak hours.
Flexible Loyalty and Charitable Options
Maitre’D enabled the café to offer a loyalty system and process gift cards and charitable vouchers. This feature allowed Beatson to engage with customers meaningfully and support charitable initiatives, such as offering free coffee for every 10 visits and providing £10 lunch vouchers for patients.
Scalability with an Additional POS
As customer flow increased, adding a second POS system significantly improved service speed, allowing the café to manage larger volumes with ease. This change reduced wait times and enhanced the customer experience.
Results
The adoption of Maitre’D led to immediate improvements in efficiency and customer satisfaction at Beatson Café. The team appreciated the system’s reliability and the ease of processing transactions, which was vital for a busy café operating within a hospital environment. Additionally, the café’s financial reporting and VAT compliance processes became much smoother, helping them manage the increased complexity of their operations.
Looking Forward
Beatson Café’s management is in discussion with their team to explore additional enhancements to their POS system. They are confident that Maitre’D POS’s flexibility and dedicated support team will continue to meet their evolving needs.
“After seven years with Maitre’D, we couldn’t be happier. The quality of service and reliability make it worth every penny.”
– Kathleen McLaren
Maitre’D proved to be the ideal solution for Beatson Café, helping them navigate the challenges of rapid growth, complex financial requirements, and high customer volumes. The café’s ongoing success underscores the value of a robust, reliable ePOS system that adapts to unique operational needs and supports customer-focused initiatives.
Transform Your Operations
Inspired by Beatson Café’s success? Maitre’D offers a comprehensive POS system tailored to your business’s unique challenges. Whether you need integrated payment solutions or standalone payment options, Maitre’D ensures flexibility to meet your specific needs. Our systems streamline transactions, reduce errors, and enhance service speed, while our robust reporting tools and 24/7 support ensure smooth and efficient operations.
Contact us for a free demo and let Maitre’D help you reach new levels of efficiency and customer satisfaction.
